Crashing

Moderator: jsachs

Post Reply
Inaka01
Posts: 2
Joined: April 20th, 2021, 8:13 pm

Crashing

Post by Inaka01 »

Since the last Windows 10 update Picture Window Pro 8 is crashing. It seems to happen most when I try to use the brightness curve or make a new mask. At the moment the program is pretty much unusable.

jsachs
Posts: 3237
Joined: January 22nd, 2009, 11:03 pm

Re: Crashing

Post by jsachs »

I always install the latest Windows updates here and have not seen this problem. Sloppy Windows updates from Microsoft have lately been causing a lot of problems on certain PCs.

Anyone else having this problem?
Jonathan Sachs
Digital Light & Color

MarkT
Posts: 298
Joined: April 24th, 2009, 2:07 pm

Re: Crashing

Post by MarkT »

Latest updates, Win 10 Pro 20H2 19042.928. PWP 8.210. No crashes performing many different transformations.

Inaka01
Posts: 2
Joined: April 20th, 2021, 8:13 pm

Re: Crashing

Post by Inaka01 »

Full details: Windows 10 Home 64 bit OS build 20H2 1904.928. PW 8.0.208

jsachs
Posts: 3237
Joined: January 22nd, 2009, 11:03 pm

Re: Crashing

Post by jsachs »

Have you tried uninstalling PWP 8 and downloading and installing the latest version? It sounds like possibly part of the program has gotten corrupted or that your last download may have had errors. Other possibilities are display driver problems or some other change you recently made to your computer.

Does the problem only happen with large files? Does is always crash at the same time when repeating the same operation?
Jonathan Sachs
Digital Light & Color

Post Reply